License number: AAL/131
1. Introduction
At Four Legged Life Ltd we strive to maintain the highest standards of professionalism, reliability and safety when it comes to caring for your pets. Our terms and conditions are designed to create a transparent and mutually beneficial relationship, ensuring that you and your pet have a positive experience with our services.
Please take the time to carefully review the points below before using our pet services. By booking our services, you confirm that you acknowledge and agree to these terms and conditions.
It is important to note that our terms and conditions may be subject to modifications and updates. Terms and conditions will be honoured at the time of booking, so we recommend that you check back prior to making a new booking.
2. Service hours
2.1 Day care
- Tuesday – Friday
Day care is open from 7:30am until 6pm. Dogs can be dropped off between 7:30am and 9.30am, whilst pick up is from 3pm until 6pm.
Early drop off between 6:30am and 7:30am is available by prior arrangement, subject to availability, for an additional fee. Late pick up is also available by prior arrangement between 6pm and 7pm, subject to availability, for an additional fee.
A half day of day care is offered for a morning session between the hours of 7.30am and 12:30pm or an afternoon session between the hours of 1pm and 6pm. Sessions that exceed four hours, or cross between a morning and afternoon session will be charged as a full day care day.
- Saturday
Day care is open from 8:30am until 5pm. Dogs can be dropped off between 8.30am and 10am, whilst pick up is from 3pm until 5pm.
A half day of day care is offered for a morning session between the hours of 8.30am and 12:30pm or an afternoon session between the hours of 1pm and 5pm. Sessions that exceed four hours, or cross between a morning and afternoon session will be treated as a full day care day.
- Sunday – Monday
Day care is closed on a Sunday and Monday.
2.2 Boarding
Boarding fees are charged per 24-hour period. Pick up and drop off times are between the hours of 8am and 6pm and can be arranged at the time of booking.
If the end time on the final day is more than two hours after the start time on the first day, then additional day care rates may apply.
2.3 Walking
Walks are available to book between the hours of 7am and 5pm.
Booking durations include the time taken to prepare your dog for a walk and settle them afterwards.
2.4 Drop in visits
Drop-in visits are available to book between the hours of 8am and 5pm. Evening visits between 5pm and 8pm may be available on an ad-hoc basis, subject to availability.
2.5 Cat sitting and Small animal care
Timings for small animal care can be arranged at the time of booking. For multi-day bookings, we will endeavour to plan our visits for a similar time each day of the booking.
3. Pricing
All prices are inclusive of any applicable taxes or VAT unless otherwise stated.
3.1 Day care
Day care bookings are charged at £32 per day.
An additional dog from the same household is charged at £20 per day.
Early drop off and late pick up as detailed in section 2.1 above is charged at £5 per time slot.
Collection and drop off are available at a cost of £5 each way. A mileage charge may apply as detailed in section 3.6 below.
3.2 Boarding
Boarding is charged at £37.50 per 24 hours. If the end time on the final day is more than two hours after the start time on the first day, then an additional day care rate of up to £30 will apply.
An additional dog from the same household is charged at £22 per 24-hour period.
Collection and drop off may be available, subject to availability, at a cost of £5 each way. A mileage charge may apply as detailed in section 3.6 below.
3.3 Walking
Walks are charged at £14 for a 30-minute slot, £17 for a 45-minute slot and £20 for a 60-minute slot.
An additional dog from the same household is charged at £5.
A mileage charge may apply as detailed in section 3.6 below.
3.4 Drop-in visits
Drop-in visits are charged at £14 for a 30-minute slot, £17 for a 45-minute slot and £20 for a 60-minute slot. Where multiple visits are booked within a 24-hour period, a discount may be offered.
An additional dog or cat is charged at £2.
A mileage charge may apply as detailed in section 3.6 below.
3.5 Cat sitting and small animal care
Cat sitting and small animal care is charged at £10 for one visit a day and £16 for two visits per day. For cat and small animal care that requires longer than a 15-minute duration, our drop-in visit charge applies.
A mileage charge may apply as detailed in section 3.6 below.
3.6 Mileage
For dog walking, drop-in visits, cat sitting and small animal care, mileage is charged at 50p per mile when more than 5 miles from Linton or Steeple Bumpstead (whichever is closest to your address).
For day care and boarding customers, collection and drop off are available for £5 each way, with an additional 50p per mile charged when more than 5 miles from Steeple Bumpstead.
3.7 Additional charges
For bookings made on the following days, an additional 50% charge will be added to our standard rates: New Year’s Day, Good Friday, Easter Sunday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas Eve, Christmas Day, Boxing Day, New Years Eve and any substitute bank holidays (e.g. when Christmas day is a weekend and the following Monday is the marked bank holiday).
4. Bookings
Booking enquiries should be made by completing our online enquiry form, emailing info@fourleggedlife.co.uk or contacting us via our Facebook or Instagram page. Enquiries can also be made by messaging 07544 985700. Please note that as we’re looking after the pets in our care, we may not always be able to answer the phone so using an alternative contact method is the best way to get in touch with us.
Every new customer will be asked to complete a booking form as part of their booking. When completing the form, we ask that customers are honest and as detailed as possible when providing information. While we make every effort to check each form and ask for any additional information, no responsibility can be taken for incidents caused by information that hasn’t been supplied by the customer during the booking process. In such incidents, the customer accepts liability for any damages caused and expenses incurred as a result.
We reserve the right to refuse admittance to a customer who has provided false or inadequate information when booking or failed to inform us of any changes to their pet’s circumstances.
Returning customers do not have to fill out a new form for each booking but are required to provide any updates via email to info@fourleggedlife.co.uk or by messaging 07544 985700.
Existing dog walking and drop-in visit customers will be required to complete an additional form for any day care and boarding bookings due to the different nature of these services.
5. Payment
For walking, drop in visit, cat sitting, small animal care and day care customers, an invoice will be issued monthly in arrears for services that were booked, or have taken place in that month. Payment is due on the last calendar day of the month that the service relates to.
For new boarding customers, a deposit of £50, or the full service amount if less than £50 is required at the time of booking. Payment of the deposit must be made in full to secure your booking. Invoices for the full service amount, minus the deposit amount paid, will be issued on the final day of your boarding booking and is payable within 7 calendar days or on the last calendar day of the month that your booking relates to, whichever occurs first.
For existing boarding customers, an invoice will be issued on the final day of your boarding booking and is payable within 7 calendar days or on the last calendar day of the month that your booking relates to, whichever occurs first.
Payment can be made by bank transfer, using the details provided on the invoice.
6. Booking amendments, cancellations and refunds
All booking amendments and cancellations should be made in writing by emailing info@fourleggedlife.co.uk.
6.1 Day care
For cancellations received more than 7 days before the booked service date, no charge will be made for your cancelled booking.
For cancellations received less than 6 days, but more than 3 days before the booked service date, a 50% charge will be payable, unless we are able to fill your cancelled booking via our waiting list.
For cancellations made with less than 3 days’ notice, the full charge will be payable, unless we are able to fill your cancelled booked via our waiting list.
Day care days can be amended to another day in the same calendar week with at least 3 days’ notice, dependent on space being available.
6.2 Boarding
For cancellations received more than 28 days before the start of the booked service date, no charge will be made for your cancelled booking, and your deposit (if a new customer) will be returned.
For cancellations received less than 27 days, but more than 14 days before the start of the booked service date, a 50% charge will be payable, unless we are able to fill your cancelled booking via our waiting list.
For cancellations made with less than 14 days’ notice of the start of the booked service date, the full charge will be payable, unless we are able to fill your cancelled booked via our waiting list.
Amendments to bookings can be made outside of the cancellation terms above subject to availability.
6.3 Walking
For cancellations received more than 7 days before the booked service date, no charge will be made for your cancelled booking.
For cancellations received less than 6 days, but more than 3 days before the booked service date, a 50% charge will be payable, unless we are able to fill your cancelled booking via our waiting list.
For cancellations made with less than 3 days’ notice, the full charge will be payable, unless we are able to fill your cancelled booked via our waiting list.
Walks can be amended to another day or time in the same calendar week with at least 3 days’ notice, dependent on space being available.
6.4 Drop-in visits
For cancellations received more than 7 days before the booked service date, no charge will be made for your cancelled booking.
For cancellations received less than 6 days, but more than 3 days before the booked service date, a 50% charge will be payable, unless we are able to fill your cancelled booking via our waiting list.
For cancellations made with less than 3 days’ notice, the full charge will be payable, unless we are able to fill your cancelled booked via our waiting list.
Drop-in visits can be amended to another day in the same calendar week with at least 3 days’ notice, dependent on space being available.
6.5 Cat Sitting and Small animal care
For cancellations received more than 7 days before the booked service date, no charge will be made for your cancelled booking.
For cancellations received less than 6 days, but more than 3 days before the booked service date, a 50% charge will be payable.
For cancellations made with less than 3 days’ notice, the full charge will be payable.
7. Non-Collection
The customer agrees that if their pet is not collected within 7 days of the date in which it was due to leave our care and no communication is received from the owner or an emergency contact, then authority is given to rehome the pet at our discretion.
8. Behaviour and temperament
It is the owner’s responsibility to answer all pre-booking enquiries about your dog’s behaviour and temperament honestly and truthfully. Failure to do so could lead to us and other dogs in our care being put in danger. We reserve the right to refuse our services to a customer who has provided false or inadequate information.
All day care and boarding customers are required to book their dog in for a trial session prior to any services taking place. Dogs must be comfortable and happy in other dogs’ company. By booking with us you understand and accept that we may walk and board dogs from different households at the same time.
Once in our care, we will continually assess every dog’s behaviour. We reserve the right to separate and isolate your dog should it become reactive, aggressive and a threat to us or other dogs in our care.
In extreme cases, we reserve the right to contact you or your emergency contact to come and collect your dog if we feel it is unsafe for us or other dogs in our care for them to remain in our care. In such a case, any future bookings for day care and boarding will be automatically cancelled.
9. Food and personal belongings
For day care and boarding customers, owners are required to provide sufficient food for the duration of their pets’ stay.
For home boarding, we encourage owners to bring their own beds and blankets to ensure maximum comfort and consistency for your dog whilst they are staying with us and away from home. We will try our best to keep them in the condition in which they arrived, but no guarantees can be made that they will be returned without damage at the end of your dog’s stay.
10. Vaccinations, flea and worming treatment
All vaccinations must be up to date prior to arrival for day care and boarding services. We require you to either send a photo of your pet’s vaccination record to info@fourleggedlife.co.uk or to bring it with you when you arrive. Any pet that does not have an up to date vaccination record will not be accepted for the stay booked, and we will be unable to issue a refund.
Dogs must be fully vaccinated against: Distemper, Hepatitis, Leptospirosis, Adenovirus, Parvovirus and Parainfluenza. They must have had their booster injection within the previous twelve months.
As a home setting, Kennel Cough is not required, but we do strongly recommend your dog having it. We take no responsibility for your dog contracting kennel cough while in our care.
It is the responsibility of the owner to ensure that their pet’s flea and worming treatment is given before arrival. If fleas are found on your dog during their stay, we will comb the fleas out. Alternatively, we can apply a treatment that has been provided by you or a vet. We will not apply any treatments that have not been provided by the owner or a vet, due to the risk of allergic reaction to the dog.
11. Health and medication
Unless stated otherwise, by booking you confirm that your pet is in a fit and healthy condition and has had their relevant vaccinations.
Whilst every care will be taken, we cannot be liable for illness, injury, or death of any animal in our care.
We reserve the right to refuse admittance or visits to those pets whose owners have not provided us with accurate information of their pet’s medical needs prior to our services starting.
11.1 Veterinary advice and treatment
By confirming your booking, you provide permission for us to seek veterinary advice and treatment for your pet if we deem that it is required. If owners and/or emergency contacts cannot be reached in the case of an emergency then by booking, authority is given to Four Legged Life Ltd to authorise any treatment recommended by a veterinary professional. All costs associated with any veterinary care and treatment are the responsibility of the owner.
11.2 Medication
For animals that require medication whilst we are providing services, we ask that owners provide clear instructions and medication, medical containers and equipment are marked clearly. While we will attempt to encourage the taking their medication via various means, we take no responsibility for pets that refuse to take their medication.
11.3 Unspayed females
Regretfully, we’re unable to accept unspayed female dogs who are in season (or due to come into season during their stay) for day care or home boarding. This is due to being a small, home setting and the impact it has on other dogs behaviour. If your dog has unpredictable cycles and comes into season while with us, we will need you or an emergency contact to collect them. In these circumstances, our usual cancellation policy applies.
12. Insurance
Four Legged Life Ltd is insured with Petplan Sanctuary for the following services:
- Dog walking
- Home boarding, including day care
- Pet grooming
- Pet sitting, including drop-in visits
- Pet taxi, including pick up and drop off
Your pet is covered by our pet insurance whilst in our care up to our policy maximum of £1,250. If your pet is not in good health or has a known recurring condition, then your pet will not be covered by our policy for any veterinary treatment and owners will be expected to settle their own accounts in full.
Full policy information can be accessed via the following link – https://brooks-policy.co.uk/resources/docs/files/Petplan%20Sanctuary%20Terms%20and%20Conditions.pdf
13. Photography and marketing
Unless you state otherwise during the booking process, by booking with us you give consent to use your dog’s photos in any advertising and marketing, including social media, our website and leaflets.
We will never publish any of your personal details in any public domain. By booking with Four Legged Life Ltd you consent to your contact details being added to our database for information and marketing purposes. We will never share your details with any third parties. Please note that you can opt out of this at any time by sending an email to info@fourleggedlife.co.uk.
Updated: April 2025
Four Legged Life Ltd 